Patient Information

Office Hours
We strive to be responsive to your health care needs. Our office hours are Monday through Friday, 8 a.m. to 4:30 p.m. In the event of urgent needs, our on-call physician can be reached at any time.

We kindly ask that each patient be on time for his or her scheduled appointment. If you are late, your appointment may need to be rescheduled. Decisions will be made on a case-by-case basis.

Payment for Services
Payment and/or co-pay is expected at the time of service. If applicable, we will submit your bill to your insurer. Please bring your insurance card to every appointment.

If an insurance claim is submitted, you will receive a bill indicating the balance due from you after the claim is processed. Please be sure to immediately notify the Patient Financial Services office of any insurance change by calling 795-2967.

Cancellation of Appointments
If you cannot make your scheduled appointment, please call at least 24 hours before to cancel and reschedule. This allows us to adjust our care provider’s schedule. If you must cancel on the day of the appointment because of an emergency, please call our office as soon as possible. Failure to notify us of a cancellation of your appointment is considered a missed appointment. Repeat missed appointments will result in discharge from the practice.

Prescription refill requests must be placed Monday - Thursday between 8 a.m. and 4:30 p.m. and Friday between 8 a.m. and noon. When possible, please call the office when you have one week of medication left. Otherwise, please contact the office and allow at least two business days for the nurse and the care provider to process the request. The office will contact you only if there are questions about your request.

After Hour Calls
If your medical need is urgent and cannot wait until the office opens, patients may reach the on-call care provider by calling 795-6543. The answering service will page the provider and have them return your call. Please unblock your phone line to allow the physician to call you back.

The on-call care provider will not take non-urgent after hour calls regarding refills or appointments.

Release of Information to A Spouse or Family Member
Patient confidentiality laws require you to sign a release before your care provider can talk with your spouse, family member or anyone else about your care. If you would like to have such a release sent to you, please contact our office to request one.

Medical Records
A signed authorization release is required for the release of any medical records. We do whatever is necessary to ensure the privacy of our patients. If you are transferring from another physician’s office, please have your medical records forwarded to our office. We reserve the right to charge a fee for copying of medical records.

Patient Satisfaction & Policy Regarding Cosmetic Revision
Our goal is your satisfaction. Plastic and cosmetic surgery is an art based in science. Perfection, while always the goal, is rarely achieved. We strive for the best outcomes possible, but occasionally dissatisfaction occurs. While working with you, your surgeon may recommend a revision to help achieve your ultimate goal for the procedure. Depending on the circumstances, the revision may be done at an additional cost to you. In rare cases, your surgeon may offer you a reduced or no cost revision within six months of your procedure.